September 2019

Uncategorized

Chatbots For The Future

Chatbots will rule the digital platform. They are growing fast, with the demand scaling up. Before we know about the future of chatbots and their importance, let us first understand what they are. WHAT ARE CHATBOTS? Chatbots are basically robots that stimulate human conversations. They are also known as virtual assistants. But wait, how can they stimulate a human conversation? How is it even possible for them to fathom the human language? Using sophisticated AI solutions, the programmers try to replicate the pattern of end-user interaction so that the bots can carry out a (seemingly) human conversation. They are so cool. Why bother to have people 24*7 to chat with users or potential customers, with their attitude and performance constantly affected by moods? Yes, people at call centers are trained to perform well and remain polite, but no one can vouch for their consistency. A company will never encounter such issues with chatbots. CHATBOTS WILL RULE THE FUTURE I never give inductive statements. I always have points to support my claim and try to make it deductive. And perhaps by the end of the blog, you will also agree to it. My rational points to support my claim are here: 1) EVERY BUSINESS WILL HAVE A BOT. Have you ever observed that Facebook messenger is getting more popular and used than Facebook itself? This shows that people love to converse more virtually. So it is ideal for every company to grab and engage to customers via these digital conversations. People are busy and impatient and they want their questions answered as quickly as possible. Your company needs to match up this expectation to survive and thrive. So you can provide this amenity to your visitors in two ways: A) Set up an arrangement like a call centre where humans will be chatting all day long. This is not at all cost-effective, and most of the businesses will not be able to ever implement this. OR B) A business can have a chatbot to perform that part. Computers will answer queries and will talk to multiple people simultaneously. And they are getting better at handling different situations in the way users expect. So if messaging apps are the platform where all companies aim to engage with people, then yes, chatbots will rule. 2) Bots are faster than websites and mobile apps. Suppose I want to know what the current discount schemes are in Ahmedabad’s Central mall. I can get it from several modes. 1) I may get an email or SMS from the mall itself if I am a member.2) I have to visit the official website and get it from there.3) I can use some app to know such offers. 4) Personally visit the mall and ask staff members. But these modes can be made redundant if Ahmedabad Central has chatbots. Simply ask the chatbot and get all the information you need. For such queries, people want an even faster, more personal and more reliable method than Google search. Isn’t it easy to directly ask chatbots and get the answers? I hear you thinking-  people are resistant to change. They won’t adapt to chatbots. They will. Here is why people will prefer a bot. 1) The options users currently have often taken too much time. People want a faster way. Bots load instantly. They will solve all the queries. 100s of queries, one solution. 2) Apps need to be downloaded, they take up valuable space (it’s like giving a part of your mobile real estate) and you can’t have different apps for every purpose. Chatbots will not demand any part of your mobile storage space, as they live inside other apps (like FB messenger), websites, SMS or email. They will simply answer you what you need when you need it. (Chatbots are so kind!) Still not convinced? Check out this SquareUp article on 5 companies that are successfully using chatbots. Read our 5 tips to boost your Google Ads. About the Author: Tanushri Saxena is pursuing her MBA from GLS, Ahmedabad. Currently, she is interning as a content writer at WebKow. She enjoys an occasional cup of coffee and is an avid Game of Thrones fan (but not season 8  ).

why video marketing for b2b
B2B digital marketing, Uncategorized

Why Video Marketing For B2B?

Video is the future of content marketing for all types of businesses, including Business-to-Business companies (B2B). Researchers and buyers have less time and patience than ever before, and they would love to save time in reading by watching a short video instead. In B2B video marketing Videos that are on point, short, relevant and cater to the needs of most of the researchers get a lot of traction. DID YOU KNOW? 48% B2B buyers watch videos longer than 30 minutes and 20% more than 60 minutes. 91% growth in B2B researchers use smartphones with a motive to purchase. 46% B2B researchers fall in the age group of 18 – 34. Many B2B brands try to engage in video marketing once they understand the importance of it…but often they fail in making suitable and effective content because of false notions prevailing in the market. There are several myths about B2B researchers that this blog will clear: Myth 1) Millennial are not making the business decisions (wait… what?)  Nearly half of the B2B researchers and decision-makers are millennial. They are young and competent to make major decisions in the company. They definitely prefer videos over text. This is not a general statement but videos make it easy to understand and fathom the objectives of the content. If the videos possess good content with high-quality graphics and good delivery of concept then researchers and buyers do watch it for their purpose. Myth 2) Focus should be only on senior executives If you focus your B2B video marketing on only C- suite then the employees who are researchers and purchase order placers will be ejected out of your gamut. Before making any video marketing content, do not believe in conventional norms, prepare a video that will appeal to everyone in your sales process. Myth 3) B2B researchers are not using mobile Why to curb your ambit by creating videos only for desktop mode? Your video should be flexible and must focus on all types of devices. Across all industries, more and more people use mobile to do their searches. They read, watch, learn, compare and determine their results. It is always desirable to make videos which are mobile-friendly too. This particularly has implications on the font size and video width that you choose. Myth 4) Videos are solely watched for gaining awareness 70% of B2B buyers are watching videos throughout their path. Why will a buyer watch a video of a product if he or she does not intend to buy it? Even if your web-visitors are watching these videos for awareness purposes, video can lure them by revealing interesting features, exciting offers and much more. This will ultimately influence them to buy your product. If you create videos that are not for the selling of products but relevant to it, it will still have an impact on your subsequent videos which may be solely sales-oriented. TRENDS OF VIDEO MARKETING FOR B2B 1) People love to laugh B2B companies like to give a touch of humour in their marketing videos. Video makers understand that any content should communicate in the simplest way possible. Adding creative attributes that make viewers laugh will influence them and position the brand in an ideal way in their mind. While making a business content video, do not think of the following: “What about my stakeholders?” “What if my target audience is elderly?” These are legitimate concerns. But people of all ages and backgrounds can appreciate a chance to smile. They will consider your efforts and creative ways of showcasing your product. There is no need to make an entire standup-comedy video, but consider the small moments where you can make a playful joke about yourself or a common problem that your customers have. 2) Let your viewers have an experience There are certain products and services which require experience before a purchase decision is made. Services are intangible, they are experienced. A video can be used to give your viewers a glimpse of that experience. Videos can also be used to showcase your engineering excellence or domain expertise. For example, if you are into manufacturing big machines as an input for the production processes of other companies, then you can do the following. Take your viewers to a virtual tour of your manufacturing process. Slip into one day routine of an assembly line worker and show how your finished products are manufactured. Make a video on raw materials, materials used in the entire production process and provide knowledge about those materials to show customers that they are purchasing equipment of the best quality. Example: Toyota is one of the biggest car engine manufacturers in the world. It supplies its car engines to various brands such as Lotus Cars, Spyker Cars, Pontiac and many more. Toyota has many videos on its car engine manufacturing process. Such videos enable their customers to experience the process and ensure that the engines purchased are produced through a premium process which ultimately fosters trust and confidence. 3) Use video to showcase what good you’re doing for society CSR not only helps our society but builds your reputation and goodwill in the eyes of customers. TATA and Mahindra are respected for their CSR activities. Make videos that advertises your CSR activity, make it loud on a large platform (only if your capital permits). But do not advertise your social activities using paid campaigns. Example: CEAT tyres under the CEAT Safety banner arranged stretchers, barricades and a changing room in Kumbh Mela 2019. These amenities were strategically provided at the most crowded places with an intention to serve the devotees, and a video on Youtube was issued to publicize their social service at Kumbh Mela. 4) Keep your videos short and sweet Unless the content demands it, do not stretch your videos for too long. Business researchers will only watch your video if it is on point and not unnecessarily lengthy. Of course, business researchers do watch long videos if the content demands it. Keeping

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